www.GatewayEdi.com Configuration Settings

[James]

Required Software:

• Internet Explorer 10 (or older)
• Latest Java update

Internet Explorer Configuration:

• Internet Options > Security > Trusted Sites
• Set 'Security level for this zone' to 'Low'
• Add https://mytools.gatewayedi.com to 'Sites'
• Internet Options > Programs > Manage add-ons > Toolbars And Extensions
• Confirm that Java in enabled

Java Configuration:

• Start > Java > Configure Java > Security > Edit Site List (Java 7 Update 51 and newer)*
• Add https://mytools.gatewayedi.com

*If you have to use an older version of Java, change the security level from 'High(recommended)' to 'Medium' however this change can leave your system vulnerable.


Common Errors:

When trying to manage claims you are prompted that you do not have Java and to update.

• Confirm that you have the latest version of Java installed and enabled
• Confirm that you are not using Internet Explorer 11, if so, remove, restart, and install IE10 if required.
• Check that https://mytools.gatewayedi.com is listed as a trusted site and trusted site security is set to low

"Missing required permissions manifest attribute in main jar" error when trying to send claims

• Ensure you have the latest version of Java installed and that it's enabled in Internet Explorer
• Edit the security settings for Java by adding https://mytools.gatewayedi.com to the site list or setting Java security to medium through 'Configure Java' located in the Windows Start menu.