Required Software:
- Internet Explorer 10 (or older)
- Latest Java update
Internet Explorer Configuration:
- Internet Options > Security > Trusted Sites
- Set 'Security level for this zone' to 'Low'
- Add https://mytools.gatewayedi.com (https://mytools.gatewayedi.com) to 'Sites'
- Internet Options > Programs > Manage add-ons > Toolbars And Extensions
- Confirm that Java in enabled
Java Configuration:
- Start > Java > Configure Java > Security > Edit Site List (Java 7 Update 51 and newer)*
- Add https://mytools.gatewayedi.com (https://mytools.gatewayedi.com)
*If you have to use an older version of Java, change the security level from 'High(recommended)' to 'Medium' however this change can leave your system vulnerable.
Common Errors:When trying to manage claims you are prompted that you do not have Java and to update.
- Confirm that you have the latest version of Java installed and enabled
- Confirm that you are not using Internet Explorer 11, if so, remove, restart, and install IE10 if required.
- Check that https://mytools.gatewayedi.com (https://mytools.gatewayedi.com) is listed as a trusted site and trusted site security is set to low
"Missing required permissions manifest attribute in main jar" error when trying to send claims
- Ensure you have the latest version of Java installed and that it's enabled in Internet Explorer
- Edit the security settings for Java by adding https://mytools.gatewayedi.com (https://mytools.gatewayedi.com) to the site list or setting Java security to medium through 'Configure Java' located in the Windows Start menu.