Outlook Crashing, Black/Blinking Screen at Windows Login after 11-11-15 Update

Started by James, November 12, 2015, 12:26:08 PM

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James

Symptoms:


  • When viewing a HTML email that includes pictures, Outlook crashes.
  • Hitting CTRL+ALT+DEL to log into a system causes it to go to a black screen.
  • The display blinks or goes black when using a touch screen monitor


Resolution:

The problem is related to an update on 11/11/2015 from Microsoft: Security Update for Microsoft Windows (KB3097877)

  • Log into the computer using an administrative account.
  • Open Windows Update and View Update History
  • Click on Installed Updates
  • Search for: KB3097877
  • Uninstall the update, and restart the computer.

If you are not able to log into the computer you can try the following steps:

  • Use a working computer to remote connect to the system with the issues.
  • If a touch screen monitor is connected, disconnect the USB for the touchscreen. This should resolve the black screen at login so you can log in.
  • If the touchscreen is built in, try to disable it through BIOS, which should then allow you to log into Windows to remove the update.
  • If a remote connection will not get you connected, boot the computer into the Windows Recovery Environment and restore the system to an earlier point.