PROBLEM:When trying to connect to a remote workstation through Remote Web Access, nothing happens when clicking connect.
SOLUTION:Review the following steps to re-enable access:
- Ensure that the remote computer has remote access enabled and that the firewall settings are correct
- Ensure that you are connecting using Internet Explorer 10, or if using IE11, ensure that the server has the latest updates (these address connection issues with IE11)
- ActiveX needs to be enabled and scripts allowed (on the computer you're connecting from). You can reset Internet Explorer, and click 'Always Allow' when prompted after clicking Connect.
- Add your Remote Web Access portal address to your list of trusted sites
If, after clicking connect, you have been prompted to allow ActiveX controls, but then nothing else happens, and you are able to connect after restarting your server, the issue is more than likely due to your Remote Web Access not starting due to excessive memory usage on your server. To correct the issue you can set the Remote Web Access to ignore available memory:
Using Notepad open the Web Configuration file on the server located at:C:\ProgramFiles\Windows Small Business Server\Bin\WebApp\RemoteAccess
Locate the command line (near the bottom of the file):<serviceHostingEnvironment aspNetCompatibilityEnabled="true"/>
Insert the following code into the above command line:minFreeMemoryPercentageToActivateService="0"
So the completed line should be (all on one line):<serviceHostingEnvironment aspNetCompatibilityEnabled="true" minFreeMemoryPercentageToActivateService="0" />This should allow your Remote Web Access to connect regardless of the available memory on the server.